The Creative Brief

Welcome to The Creative Brief—the marketing blog from Michelle Crawford Creative.

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B2B Marketing Personalization: Beyond “Hi [First Name]”

Many marketers still confuse personalization with token replacement. Adding a first name in the subject line, sprinkling in a job title, or dropping the company name into a pitch might make an email look tailored. It’s nice—but it isn’t truly personal. At best, it signals you have data fields on file. At worst, it feels inflated or even gimmicky…

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